Once verification has been completed, the Support Operations Specialist will provide you with a document that must be signed, notarized, and scanned/attached to the support case. The Support Operations Specialist will request documentation to further prove ownership of the account, organization, and its contents. The Support Operations Specialist will request more information about the organization and its contents and settings to verify the validity of the request. The email must include the full name of the organization that the account resides in. Open a case by emailing This email must be sent from the email address of the account TFA is to be disabled on.

If a second organization administrator with full access does not exist or is otherwise unavailable, please proceed with this method of verification.

You will be prompted to verify your password to finalize the process.

Confirm the information and click Turn on SMS authentication.

Optionally , enter a backup phone number.

Once the phone number has been successfully configured, click Next.

Enter the received code into the Code field and click the Verify button.

A code is sent to the phone number submitted in the previous step.

Under Test your phone, click on the Send code button.

In the Setup your phone section, enter your phone number in the Phone Number field as directed.

On the next page, scroll to Use SMS authentication instead.

Click Set up two-factor authentication (or Enable SMS, if an authenticator app is already configured).

Scroll down to the Two-factor authentication section of the page.

It is on the top right corner of the screen.

Once logged in, locate the My Profile option on the dashboard.Log into the dashboard with a valid username and password.In order to set up a phone number for two-factor authentication on the dashboard, follow these steps:

1password 2 factor authentication